Timings vary with custom made-to-order products as the firing times will change during the busy periods.

For Christmas ordering, it can take up to 6 weeks to throw, trim, paint, glaze and fire.

Because the products are handmade and fired in the kiln, we do recommend not putting them in the dishwasher and hand washing.

However, if you like to live on the wild side, you can put it in the top shelf of your dishwasher, but please note that it can crack if you choose this option.

Our products are not recommended for use in a microwave. The multi-layered glazes create heat-shock risks in a microwave.

If parcels are received damaged or damage is suspected, please let us know as soon as possible so we can make contact with the carrier. We’ll either refund you or replace these items free of charge.

We will only accept returned items if your pottery arrives damaged or is defective (unless stated as seconds). We are unable to exchange pieces or accept returns in other circumstances, therefore please make your selections carefully as purchases are deemed final.

We are an online store only, but offer pick-up from Mount Eden, Auckland, New Zealand.

Not at the moment, but we are working on getting this up very soon.